Is Genshin Impact down?
Genshin Impact is an open-world action game from HoYoverse. This page checks its website, not the game servers.
Are other people having problems with Genshin Impact?
What is going wrong?
Reports are anonymous and unverified, and each visitor can report once every 30 minutes. They show how many people say they are affected, not why.
If Genshin Impact is not loading for you
- Check whether the problem is the store or website, or the game servers. They can fail separately.
- Restart the game launcher and the game, and check for a pending update.
- Check the publisher’s official status page or social account for maintenance announcements, which are common on update days.
- Wired connections and restarting your router fix many matchmaking and login problems.
- Try a different network or turn off your VPN, because some game services block VPN traffic.
Still stuck? Work through our website not loading checklist, or read why a site can be down for some people and not others.
Check Genshin Impact from twelve places
This page shows our latest scheduled check. To test genshin.hoyoverse.com right now from our server and from twelve countries, run a live check.
Check Genshin Impact now Full status page
Questions about Genshin Impact
Is Genshin Impact down right now?
Look at the live status box at the top of this page. It shows the result of our latest automatic check of genshin.hoyoverse.com, repeated every few minutes. If it says the site is up but things still fail for you, the problem is probably on your side or limited to one feature or region.
Why is Genshin Impact not working for me when it works for others?
A site can fail for some people and not others because of DNS caching, regional servers, your internet provider, a firewall or VPN, or a problem with your device or app. Our guide on why a website can be down for some people and not others explains how to tell which one it is.
How do I report a problem with Genshin Impact?
Use the report buttons on this page and choose what is going wrong. Reports are anonymous and unverified, and each visitor can report once every 30 minutes. They are shown as a chart so you can see whether other people are having the same problem.
How does siteupdown.com check Genshin Impact?
Our server loads genshin.hoyoverse.com every few minutes, the way a browser would, and records the response code and how long it took. A site is only called down after two server errors in a row. Our page on how the checks work has the details.
Other gaming platforms and games checks
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Category: Gaming platforms and games. siteupdown.com is independent and is not affiliated with Genshin Impact.