Is Prime Video down?
Prime Video is Amazon’s streaming service for films and series.
Are other people having problems with Prime Video?
What is going wrong?
Reports are anonymous and unverified, and each visitor can report once every 30 minutes. They show how many people say they are affected, not why.
If Prime Video is not loading for you
- If videos buffer or stop but the site loads, the problem is often your connection speed or the video servers rather than the whole site.
- Try a lower video quality, or a different device, to see whether the problem follows the account.
- Restart your router and pause other downloads on your network.
- Sign out of the app, sign back in, and update it to the latest version.
- Check whether other streaming sites work. If none do, the problem is your internet connection.
Still stuck? Work through our website not loading checklist, or read why a site can be down for some people and not others.
Check Prime Video from twelve places
This page shows our latest scheduled check. To test primevideo.com right now from our server and from twelve countries, run a live check.
Check Prime Video now Full status page
Questions about Prime Video
Is Prime Video down right now?
Look at the live status box at the top of this page. It shows the result of our latest automatic check of primevideo.com, repeated every few minutes. If it says the site is up but things still fail for you, the problem is probably on your side or limited to one feature or region.
Why is Prime Video not working for me when it works for others?
A site can fail for some people and not others because of DNS caching, regional servers, your internet provider, a firewall or VPN, or a problem with your device or app. Our guide on why a website can be down for some people and not others explains how to tell which one it is.
How do I report a problem with Prime Video?
Use the report buttons on this page and choose what is going wrong. Reports are anonymous and unverified, and each visitor can report once every 30 minutes. They are shown as a chart so you can see whether other people are having the same problem.
How does siteupdown.com check Prime Video?
Our server loads primevideo.com every few minutes, the way a browser would, and records the response code and how long it took. A site is only called down after two server errors in a row. Our page on how the checks work has the details.
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Category: Video and streaming. siteupdown.com is independent and is not affiliated with Prime Video.